Privacy Policy

Last updated: June 2026

K&E Locksmith LLC (“K&E Locksmith,” “we,” “us,” or “our”) operates the website kelocksmiths.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or request our services.

Information We Collect

We collect information you provide directly to us when you:

  • Submit a quote request or contact form (name, phone number, address, service description)
  • Call or text us directly at (281) 755-9822
  • Email us at info@kelocksmiths.com

We may also collect standard web analytics data automatically (browser type, pages viewed, referring URL, IP address) through Google Analytics and similar tools.

How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and provide locksmith services
  • Send SMS or call you back with quotes, ETAs, and follow-ups related to your request
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS and Phone Communication

SMS Program Description: When you submit a quote request on kelocksmiths.com, you may check a box to opt in to receive SMS messages from K&E Locksmith related to your service request. These messages may include quote confirmations, technician ETAs, and service follow-ups.

  • How to opt in: Check the SMS consent box on the Get a Quote form at kelocksmiths.com/get-a-quote/ before submitting your request.
  • Message frequency: Typically 1–3 messages per service request.
  • Message and data rates may apply. Contact your carrier for details.
  • To opt out: Reply STOP to any message at any time. You will receive one confirmation and no further SMS will be sent.
  • For help: Reply HELP or call us at (281) 755-9822.
  • Carriers are not liable for delayed or undelivered messages.

Your phone number is never shared with third parties for their own marketing purposes.

Third-Party Services

We use the following third-party tools that may process your data:

  • Google Analytics — anonymous usage statistics (no personally identifiable information)
  • Twilio — SMS notification delivery for quote submissions
  • Google Business Profile — reviews and business listing data

Each of these services has its own privacy policy. We encourage you to review them directly.

Cookies

Our website may use cookies to improve your browsing experience and collect anonymous analytics data. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website.

Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage is 100% secure. We encourage you to contact us directly at (281) 755-9822 rather than sending sensitive information via email.

Data Retention

We retain contact and service request information for up to 3 years to fulfill warranty obligations and service follow-ups. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@kelocksmiths.com or call (281) 755-9822.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at: