K&E Locksmiths Terms & Conditions

Proof of Authorization and Legal Compliance

Proof of ownership: K&E Locksmiths must verify that services are being performed for the legal owner or authorized individual. You may be required to present a valid ID and proof of ownership for a property or vehicle before service is completed. Acceptable proof may include a driver’s license, utility bill, lease agreement, vehicle registration, or title.
Customer responsibility: You must provide accurate information when requesting locksmith services and confirm that you have the legal right to access the property or vehicle involved.

Quotes and rates: K&E Locksmiths may give an estimated price range for services. The final cost may vary based on the actual labor required, time spent, or additional services performed.
Payment: Payment is due upon completion of service. For emergency home and auto lockouts, payment may be required before service begins.

Cancellation fees: There is typically no fee for timely cancellations. If a locksmith is already en route and the issue is resolved before arrival, a $60 service call fee may apply.
Service availability: Service availability may vary based on technician location, scheduling, and demand.

Limited warranties: A limited 6-month warranty applies to locksmith labor and hardware such as house keys, car keys, fobs, remote keys, doorknobs, and similar items. An invoice receipt is required to redeem warranty service.
Customer-supplied parts: The locksmith is not responsible for issues caused by customer-provided locks, keys, or hardware.
Pre-existing conditions: The locksmith is not liable for any pre-existing damage or defects in a vehicle or property that were not caused by the service performed.

Policy: Completed and customer-approved services are non-refundable. You may request corrective work or a refund for issues related to defective parts or workmanship.
Defects in service or workmanship: If work was not completed properly, you may request corrective service or a refund within 7 days of completion. An invoice must be presented.
Customer dissatisfaction: If you are dissatisfied with the service, contact us at +1 (281) 755-9822. We will work to resolve the issue with corrective work or replacement of faulty parts.